Photoshop CS 5 - need to reinstall due to crash


help - "chat" refusing , won't tell me if call via phone support if can assistance. i've had crash. need work meaning need re-download , install on new laptop.

 

is there way? i'm having hard time believing i'm beling told "i cannot you."

 

help please, someone!!!!!

if follow 7 steps can directly download trial here:  http://prodesigntools.com/all-adobe-cs5-direct-download-links.html

 

and activate serial number.

 

if have problem downloading, didn't follow 7 steps, or browser not accept cookies. 

 

the common problem caused failing meticulously follow steps 1,2 and/or 3 (which adds cookie system enabling download correct version adobe.com). 

 

failure obtain cookie results in error page being displayed after clicking link on prodesigntools.com



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