Adobe ExportPDF s not exporting files

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adobe exportpdf not exportingi purchased adobe exportpdf , managed convert few files word document not working. not working mean when goto tools sign in, select document convert , select convert word file or other type of file , click on button labled "convert" box goes gray , wheel spins round , round never comes file me download , open. other canceling subscription , looking program convert pdf files word files can do? if know program please let me know because not working.



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