Issue Installing Illustrator CS6

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i purchased cs6 design standard student & teacher edition mac through amazon (digital download) , seemed install except illustrator. i've tried read through support i'm pretty lost. here summary says in regards why illustrator failed:

 

exit code: 6

please see specific errors , warnings below troubleshooting. example,  error: df027, dw063 ... warning: ds013 ...

 

-------------------------------------- summary --------------------------------------

- 0 fatal error(s), 4 error(s), 2 warning(s)

 

warning: ds013: payload {298cf0b0-8b47-46df-b726-8e4bfad5432e} adobehelp 1.0.0.0 installed , session payload {aa0d312f-1570-4e7e-9a7d-e191e0090fec} adobehelp 4.0.0.0 has no upgrade/conflict relationship it.

warning: ds013: checking payloads upgrade/conflict relationships : failed code 1

----------- payload: {6040e054-500a-427a-9da2-349f0feb19d1} adobe illustrator cs6 core_adobeillustrator16en_uslanguagepack 16.0.0.0 -----------

error: df027: unable copy file "/private/tmp/.tempdirjmebbnco/assets1/application/cool extras.localized/en_us/templates/japanese templates/business set/j_business cards.ait" "/applications/adobe illustrator cs6/cool extras.localized/en_us/templates/japanese templates/business set/j_business cards.ait" (seq 101)

error: dw063: command arkcopyfilecommand failed.(seq 101)

 

error: dw050: following payload errors found during install:

error: dw050:  - adobe illustrator cs6 core_adobeillustrator16en_uslanguagepack: install failed

error: dw050:  - adobe illustrator cs6 core: failed due language pack installation failure

-------------------------------------------------------------------------------------

 

can give me help?

 

thanks!

maltepet,

 

i believe 1 specialized forum (where may able find answer previous threads),

 

http://forums.adobe.com/community/download_install_setup

 

or customer care (tick still need , hope agent available chat),

 

http://helpx.adobe.com/contact.html?product=illustrator&topic=downloading-installing-and-s etting-up



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