Installation issue with Elements/Premiere 12 bundle

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i haven't been able install elements/premiere 12 bundle purchased @ best buy store.   installation screen says invalid serial number when entered serial number on of box.   tried using included redemption code request serial number, , got invalid redemption code response.

 

using windows 8.1, dell xps 8700, , turned off anti virus during installation.

there's no serial number/redemption code on outside of adobe product boxes (except older products had number under sticker determine, before purchase, if there had been tampering).

 

http://helpx.adobe.com/x-productkb/global/find-serial-number.html



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