Audio missing from mpeg file

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using premiere pro cc on mac, export mpeg file (audio , video).  movie plays correctly quicktime player.  however, when bring mpeg file premiere pro, there no audio track.  please help.

 

i using mavericks mac os version.

what's clip's icon in project panel (list view)? film frame or have audio waveform?

is audio missing regardless of whether play in source monitor or drop in on timeline , play in program monitor?

if clip's icon shows audio waveform , can hear upon playing in source monitor, don't have audio track selected source patching.



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