error 2038

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i cannot open of ebooks - error 2038 coming up.

can give more details please.

  1. are trying open books on ade (digital editions) or on other device?
  2. which version of ade?
  3. are opening .acsm, .epub or .pdf files?
  4. are books have opened ok in past?
  5. have made other changes, such installing different version of ade?
  6. does message have other text or information: 2038 appears generic file error.


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