Elements 12 backup fail

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elements 11 backup fails writing catalog.pse11db iether incremental or full. have 3 previous successful incremental backups on external 600g hd (over 400g left). duplicate external hd has same problem.  elements 11 re-installed, same problem.  installed elements 12, converted catalogue, same problem.

 

any ideas anybody, please?

hi,

 

i'm not clear on how trying backup.

 

what operating system running on?

 

are using backup catalog option under organizer file menu?

 

do try backing new, empty folder on external drive each time? prefer use empty folder can monitor progress using file explorer.

 

you mentioned problems catalog.pse11db, other files backup? error message?

 

brian



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