Encore Add Menu Issue

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i running issue within encore when try add dvd menu template project. error message pops everytime try add specific dvd menu: sorry, abnormal condition has been detected. before quitting, have 1 chance save project. have not been able find work around, restarted, deleted preferences, recopied library folder fresh download , created new project. know whats going on? if not, know can download update encore 5.1 update?

 

please help?

what operating system?

 

how did add menu? (if library, happens if  use "import menu.")

 

there no updates encore cs5 or cs5.1. "upgrade" cs5.1 part of premiere cs5.5.



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