File created on Mac wont open on PC

the problem:

i created catalog file in indesign cs6 (before cc) on mac (see machine info below) , manager works pc (windows 7) can not open file. problem file open when pictures not linked. whenever add product image photos indesign file gets error message below. when these product photos embeded file not open. it's files.

 

then have start on copy of file thats missing picture files in question opens on pc.

 

 

the file never open in application. close indesign when manager tries access file in question.  , have never installed plug-ins. dont know how "indesign can't support file" when it's .indd

 

my machine info:

software  mac os x lion 10.7.5 (11g63)

processor  2.7 ghz intel core i5

memory  8 gb 1333 mhz ddr3

 

what i've tried:

- open mac files are.

- resave mac files old indesign format , open them on pc

- export mac idml files , open files on pc.

- open file on pc "copy"

- use adobe extension manager remove third party plug-ins

- renamed image files

- created new files of images in question, (in .tiff , .psd)

 

and none of have resolved issue.

 

questions:

• can memory/hardware play part in getting error message? (my manager uses machine thats @ least 5 years old)
• can using psd files links in indesign file create errors this? (many of files link psd files)
• can issue of having file stored on external network drive? (the file stored on network external drive)

it's because 2 different versions of indesign.

 

you should export indesign idml

 

open on pc.

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