Sign in problem

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when try sign in creative cloud desktop receive "you've been signed out"

hi fish1942,

 

please follow steps in : http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html

 

you can try these steps:

 

1: open activity monitor/task manager spotlight , end adobe related processes. may find processes aamupdater, aamupdater notifier, adobe crash demon process.

2: open finder window, select go>go folder option, type in ~/library or c:/user/user name/adobe/oobe , hit enter.

3: navigate application support/adobe/oobe/. or c:/user/user name/adobe/oobe. folder.

4: delete opm file under oobe.

5: rename oobe oobeold.

6: check if have aamupdater in same location.

7: please rename aamupdaterold.

8: click on gear icon on creative cloud desktop app , choose quit creative cloud.

9: launch it, sign-in , click on apps tab.

 

hope helps you,incase if still facing issue, please contact adobe http://www.adobe.com/company/contact.html

 

regards,

 

rajshree



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