Serial number too short

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my laptop needed reset factory settings. before did took screen shot of photoshop cs3 system info including serial number. reset factory settings, downloaded trial version of cs3 (since have lost disks) , tried enter serial number of purchased version program. serial number 4 digits short. did miss? have double checked several times keying in serial number system info.

http://helpx.adobe.com/x-productkb/global/find-serial-number.html



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