Installation failure

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hi,

after using photoshop element 12 month received dialog.

something wrong , reinstall application.

 

in response problem terminated chat. following summary.

 

you have contacted informing unable install software

hence informed install aam

rename oobe

try desktop installation

give full permission adobe folder

re-extract download files , try install software

enable root admin account

and try install software in new admin account

 

i set new user account , again installer failed initialise.

fedup time uninstalled adobe products , started again.

after had no problem installing photoshop elements 12.

 

on reflection, think reason installer failed initialise because of organizer's

catalog system. is, because initial catalog still active prevented application

from being installed.

 

does have idea have gone wrong.

 

ceorl

you set new user account , uninstalled adobe products, did support told oobe folder?

 

a catalog has nothing whatever installation. may prevent organizer opening after pse installed, installer pays no attention whether or not have catalog already.



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