Photoshop Elements not responding at all.

photoshop elements not responding @ all.  not open images.  not process multiple images. 

try reset preferences :

 

windows

 

step 1. hold down alt + ctrl + shift keys click on icon open elements. when asked if want delete settings file, yes.

step 2. reset preferences above.

step 3. close elements , let file regenerate.

 

macintosh

 

step 1. hold down opt + cmd + shift keys click on icon open elements. when asked if want delete settings file, yes.

step 2. reset preferences above.

step 3. close elements , let file regenerate.

 

try edit imagesw on photoshop elements again.

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