Photoshop Elements 12 crashes every time I run the editor

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every time run editor, program crashes. organizer works fine. have i7, win 8.1 16gb ram , 2gb video memory. lightroom 5.3 works fine. have same problem editor of premiere elements 12.

any suggestions?

has ever worked right? if so, start editor while holding down ctrl+alt+shift. keep keys down till see window asking if want delete settings file. do.

 

if has never worked, uninstall , reinstall, sure disable antivirus , symantec/norton during installation.



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