CS3/CS4: Deaktivierung nicht möglich. Fehlercode 194:3

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ich möchte meine alten cs3 und cs4-versionen auf dem windowsrechner löschen und vorher deaktivieren, um den rechner neu für andere zwecke nutzbar zu machen. nutze augenblicklich cc auf mac. beim  deaktivierungsprozess kommt nach kontaktaufnahme die rückmeldung: "deaktivierung nicht möglich. fehlercode 194:3" woran könnte es liegen? mache ich besten? oder einfach den freundlichen adobe-support anrufen und die versionen telefonisch deaktiveren?



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