installation d'adobe master collection cs6

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bonjour à tous,

 

je tente d'installer sur mon pc adobe cs6 en remplacement de cs5.5, mais il y le message suivant."le programme d'installation n'a pas pu s'initialiser.télécharger le adobe support advisor pour detecter les problèmes. j'ai pu faire cette opération mais sans ne marche toujours pas. que devrais-je faire pour decanter la situation?

 

merci pour votre aide

bonjour, s'agit-il 1)d'une version boite ou 2)téléchargement?

si 2) essayer avec: http://www.adobe.com/support/downloads/detail.jsp?ftpid=4773

 

pas de code d'erreur? (ni dans le support advisor?) essayé avec un autre navigateur?



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