Adobe Illustrator - Crash Report - Windows 7 x64 - Create Cloud

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please help, these occur , hampering our use of product , our creative team losing lot of work due this.

 

thanks,

jerome

 

faulting application name: illustrator.exe, version: 16.2.0.723, time stamp: 0x50bb3ee0

faulting module name: msvcr100.dll, version: 10.0.40219.1, time stamp: 0x4d5f034a

exception code: 0x40000015

fault offset: 0x00000000000761c9

faulting process id: 0x1aa8

faulting application start time: 0x01cf1293559b2528

faulting application path: c:\program files\adobe\adobe illustrator cs6 (64 bit)\support files\contents\windows\illustrator.exe

faulting module path: c:\windows\system32\msvcr100.dll

report id: 6fa0640b-7f5e-11e3-b6ef-4c72b9263dab

 

 

friendly view

 

-

system

 

-

provider

 

[ name]

application error

 

-

eventid

1000

 

[ qualifiers]

0

 

level

2

 

task

100

 

keywords

0x80000000000000

 

-

timecreated

 

[ systemtime]

2014-01-17t10:02:13.000000000z

 

eventrecordid

16181

 

channel

application

 

computer

terry-pc.rightshift.local

 

 

security

 

-

eventdata

 

  1. illustrator.exe

 

  1. 16.2.0.723

 

50bb3ee0

 

msvcr100.dll

 

  1. 10.0.40219.1

 

4d5f034a

 

40000015

 

00000000000761c9

 

1aa8

 

01cf1293559b2528

 

c:\program files\adobe\adobe illustrator cs6 (64 bit)\support files\contents\windows\illustrator.exe

 

c:\windows\system32\msvcr100.dll

 

6fa0640b-7f5e-11e3-b6ef-4c72b9263dab

 

xml view

 

- <event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <system>

<provider name="application error" />

<eventid qualifiers="0">1000</eventid>

<level>2</level>

<task>100</task>

<keywords>0x80000000000000</keywords>

<timecreated systemtime="2014-01-17t10:02:13.000000000z" />

<eventrecordid>16181</eventrecordid>

<channel>application</channel>

<computer>terry-pc.rightshift.local</computer>

<security />

</system>

- <eventdata>

<data>illustrator.exe</data>

<data>16.2.0.723</data>

<data>50bb3ee0</data>

<data>msvcr100.dll</data>

<data>10.0.40219.1</data>

<data>4d5f034a</data>

<data>40000015</data>

<data>00000000000761c9</data>

<data>1aa8</data>

<data>01cf1293559b2528</data>

<data>c:\program files\adobe\adobe illustrator cs6 (64 bit)\support files\contents\windows\illustrator.exe</data>

<data>c:\windows\system32\msvcr100.dll</data>

<data>6fa0640b-7f5e-11e3-b6ef-4c72b9263dab</data>

</eventdata>

</event>

 

 

 

 

 

 



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