how come I get a message saying I'm trying to install a hacked product?

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i bought pse12 best buy few days ago. used redemption code serial number. cannot install because message telling me it's hacked of fake product. should do?

perhaps need go here first:

 

<http://helpx.adobe.com/x-productkb/global/redemption-code-help.html#purchasedproduct>

 

redemption thing unique usa;  don't have in uk.



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